What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Janet Pravtcheva, on Google

Ruth Thompson, on Google

They were wonderful today. I called and they had me come in this afternoon and fixed my problem with my hear aids. Wonderful customer service!!!!

Deborah Weber, on Google

They were pros courteous and very helpful .l would recommend them

david covert, on Google

Marissa Hilgers, on Google

Everyone was very friendly in the office. The doctor was very knowledgeable and professional and was able to answer all the questions that I had asked!

1 NAP, on Google

Great team, professional and definitely willing to work with their patients to ensure all their needs are met. Highly recommend.

Mike B, on Google

Ami was clear & concise in explaining my new set of hearing aids. And she's always pleasant in all of my previous appointments.

Randolph Camacho, on Google

I was met with a warm greeting and efficiently took care of the paperwork. Amy came to greet me and took me back for the tests. She explained clearly of what to expect at every step of the way. After the test she explained the results. She helped me download...

Valerie Zamora, on Google

Not only once, but twice now my husband’s hearing aid was repaired on-site with a friendly staff assisting. We appreciate the expertise and prompt assistance when in need. Thank you, AGAIN.

Jean Clark, on Google

They are always freindly and efficient.

Chuck Burr, on Google

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